1. Introduction
Rimagpativ Auto Sales ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rimagpativ.com, visit our premises, or engage with our services.
This policy complies with the New Zealand Privacy Act 2020 and outlines your rights regarding your personal information. By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, postal address, email address, phone number
- Identity Information: Driver's license number, date of birth, identification documents
- Financial Information: Credit history, income information, banking details for financing applications
- Vehicle Information: Current vehicle details, trade-in information, service history
- Transaction Information: Purchase history, service records, warranty information
- Marketing Preferences: Communication preferences, interests, feedback
2.2 Website Usage Information
When you visit our website, we automatically collect:
- IP address and browser information
- Pages visited and time spent on our website
- Referring website information
- Device and operating system information
- Cookies and similar tracking technologies
2.3 Security System Information
Our premises are equipped with security cameras for safety and security purposes. This may result in the collection of visual recordings when you visit our showroom or service areas.
3. How We Collect Information
3.1 Direct Collection
We collect information directly from you when you:
- Complete contact forms on our website
- Subscribe to our newsletter
- Request a quote or information
- Apply for vehicle financing
- Purchase or service a vehicle
- Participate in surveys or promotions
- Contact us by phone, email, or in person
3.2 Third-Party Sources
We may collect information from:
- Credit reporting agencies (with your consent)
- Vehicle history providers
- Insurance companies
- Government agencies (for compliance purposes)
- Social media platforms (when you interact with our social media)
4. How We Use Your Information
4.1 Primary Purposes
We use your personal information for the following purposes:
- Vehicle Sales: Processing vehicle purchases, arranging financing, completing legal documentation
- Service Provision: Providing maintenance, repairs, and warranty services
- Customer Support: Responding to inquiries, resolving issues, providing assistance
- Legal Compliance: Meeting regulatory requirements, motor vehicle registration, consumer protection laws
- Business Operations: Record keeping, accounting, business analysis
4.2 Secondary Purposes
With your consent, we may also use your information for:
- Marketing: Sending promotional materials, special offers, new vehicle announcements
- Research: Improving our services, understanding customer preferences
- Relationship Management: Maintaining customer relationships, providing personalized service
5. Information Sharing and Disclosure
5.1 When We Share Information
We may share your personal information in the following circumstances:
- Service Providers: Financial institutions for financing, insurance companies, vehicle manufacturers for warranty claims
- Professional Services: Lawyers, accountants, auditors, consultants
- Regulatory Authorities: New Zealand Transport Agency, Inland Revenue, other government agencies as required by law
- Business Transfers: In the event of a merger, acquisition, or sale of business assets
- Legal Requirements: Court orders, subpoenas, law enforcement requests
- Emergency Situations: To protect health, safety, or legal rights
5.2 Third-Party Service Providers
We work with trusted third-party service providers who may have access to your personal information, including:
- Payment processors and financial institutions
- Insurance providers
- Vehicle manufacturers and parts suppliers
- IT service providers and website hosting companies
- Marketing and communications service providers
- Legal and professional service providers
These third parties are contractually obligated to protect your information and use it only for the specified purposes.
6. Data Security
6.1 Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure data storage systems with encryption
- Access controls and user authentication
- Regular security assessments and updates
- Employee training on data protection
- Physical security measures for our premises
- Secure disposal of documents and electronic media
6.2 Data Breach Response
In the unlikely event of a data breach that may cause harm, we will:
- Take immediate steps to contain and investigate the breach
- Notify the Privacy Commissioner if required by law
- Inform affected individuals when appropriate
- Implement additional security measures to prevent future breaches
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. Specific retention periods include:
- Customer Records: 7 years after the last transaction or contact
- Financial Records: 7 years as required by tax and accounting laws
- Service Records: Duration of vehicle ownership plus 7 years
- Marketing Information: Until you unsubscribe or opt out
- Website Analytics: 26 months from collection
8. Cookies and Website Technologies
8.1 Types of Cookies
Our website uses the following types of cookies:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage and improve performance
- Marketing Cookies: Used to display relevant advertisements and measure campaign effectiveness
- Preference Cookies: Remember your settings and personalize your experience
8.2 Managing Cookies
You can control cookie settings through our cookie management tool or your browser settings. Note that disabling certain cookies may affect website functionality.
9. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have the following rights:
9.1 Access Rights
- Request access to your personal information we hold
- Receive information about how we collect, use, and disclose your information
- Obtain copies of your personal information in a commonly used format
9.2 Correction Rights
- Request correction of inaccurate or incomplete information
- Have information updated to reflect current circumstances
- Request deletion of information that is no longer required
9.3 Objection Rights
- Object to the use of your information for marketing purposes
- Withdraw consent for optional data processing activities
- Request restrictions on how we use your information
10. Marketing Communications
10.1 Opt-In and Opt-Out
We only send marketing communications to individuals who have provided consent. You can:
- Unsubscribe from email communications using the link in each email
- Contact us directly to opt out of phone or postal marketing
- Update your communication preferences through our website
- Register with the Do Not Call Register to reduce unsolicited calls
10.2 Types of Communications
With your consent, we may send:
- New vehicle announcements and special offers
- Service reminders and maintenance tips
- Company news and updates
- Industry insights and automotive news
- Event invitations and promotional materials
11. Children's Privacy
Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected information from a child under 16 without proper consent, we will take steps to delete that information promptly.
12. International Data Transfers
Your personal information is primarily stored and processed in New Zealand. In some cases, information may be transferred to other countries for specific purposes such as:
- Vehicle manufacturer warranty processing
- International parts sourcing
- Cloud-based service providers
When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Continued use of our services after any changes indicates your acceptance of the updated policy.
14. Contact Information
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
15. Complaints Process
If you believe we have not handled your personal information appropriately, you can:
- Contact us directly: We will investigate and respond to your complaint within 20 working days
- Contact the Privacy Commissioner: If you are not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner
16. Definitions
- Personal Information: Information about an identifiable individual
- Processing: Any operation performed on personal information, including collection, use, storage, and disclosure
- Third Party: Any individual or organization other than you, us, or our employees
- Consent: Your agreement to the collection, use, or disclosure of personal information for specified purposes